At Hana Sham Scent, we strive to provide a smooth and efficient shopping experience. Below are our shipping policies to help you understand how your orders are processed and delivered.

• All orders are processed within 2-3 business days (excluding weekends and holidays).

• Once your order has been processed, you will receive an email confirmation with tracking details (where applicable).              

Shipping Rates and Delivery Estimates

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• Standard Shipping (Local): Free on orders over $50. Delivery typically takes 5-7 business days.

• International Shipping: Shipping fees are calculated at checkout based on the destination and weight of the package. Delivery times range between 10-15 business days, depending on location.

• Expedited Shipping: Available upon request for an additional fee. Please contact us for specific rates.

Please note that delivery times are estimates and may vary due to factors beyond our control, such as customs processing or courier delays.

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Order Tracking

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Once your order is shipped, you will receive a tracking number via email. You can use this number to monitor your order's progress.

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Customs, Duties, and Taxes

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• For international orders, customs duties, taxes, and import fees may apply. These fees are the responsibility of the customer and are not included in our shipping rates.

• Please check with your local customs office for information on any potential fees that may apply.                                               

Shipping Restrictions

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Currently, we do not ship to P.O. Boxes, military APO/FPO addresses, or certain international locations. If you're unsure about your location, feel free to contact us at contact@hanashamscent.com.

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Lost or Damaged Packages

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We take great care in packaging your orders to ensure they arrive in perfect condition. However, if your package is lost or damaged during transit, please contact us immediately at contact@hanashamscent.com. We will work with the carrier to resolve the issue as quickly as possible.